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Processing Time: Stock items ship within 15 working days; pre-sale items ship within 30.
It is recommended to wash gently by hand and dry immediately after washing. Do not rub hard to avoid damaging the fabric.
1. Machine washing and soaking are prohibited. Professional dry cleaning or gentle hand washing is recommended.
2. The washing temperature does not exceed 30 degrees Celsius. Dark clothes are recommended to be washed separately.
3. Iron with a low temperature mat. Do not expose to the sun. Place in a cool and ventilated place or under weak sunlight to dry.
4. It is recommended to send sheep wool clothes to a dry cleaner for cleaning and maintenance.
5. When not wearing, please fold it and put it in a clothing storage bag and store it in a dry environment.
Total Delivery Time = Our Processing Time + International Shipping Time
Processing Time
Jam Garden offers both in-stock and pre-order items. For in-stock items, our processing time is 10-15 days. For made-to-order or pre-order items, the processing time is usually 10-20 business days or more. Some pre-order items may take over 2 months to produce.
International Shipping Time
It depends on the shipping method you choose. The estimated delivery time for standard shipping is 10-20 days, while DHL/FedEx estimated delivery time is 5-7 days.
Under normal circumstances, we will process your order within 3-5 days. During the peak season, please allow 10-12 business days for order processing. We appreciate your patience and understanding.
Please note that we are unable to accept returns if they are dropped off more than 48 hours after the delivery date.
NO return and exchange for customized products.
Any questions and concerns, please email shopjamgarden@hotmail.com
Learn more: https://shopjamgarden.com/policies/refund-policy